Terms & Conditions
This website is operated by Bedroommood. By visiting our site or buying from it you agree to accept following terms & conditions. We reserve the right to update or change these Terms & Conditions at any time. You can always review the last version on our website.
How we manage our products?
The items presented on our website can be of limited stock and we reserve a right to remove any of them without prior notice. The pricing and description of the items can be updated at any time. We aim to reproduce our products as accurately as possible, but the properties of your viewing screen may affect how an item looks. We provide customization service for the products that we manufacture ourselves.
How do you order?
You can choose items from our shop and add them into the cart. If you want to close the order, you proceed to check out. Before completing your purchase, you will be asked to create a personal account. Shipping costs will be added to your order and you can securely pay using one of the provided methods. You can pay with a bank card or through PayPal. After you pay, you will receive an email confirmation of the transaction. We will also provide with shipping information via email.
How do we ship?
Your order will be packed and shipped within 5-10 business days. Delivery is provided by DPD and USP couriers. After your items are shipped, you will get email notification with tracking number included. You will receive ordered items in around 1-17 business days, depending on the delivery destination. Please not, that our shipping fees do not include any taxes, duties or import fees that might be applicable in your country.
Returns, Refunds, Exchanges and 30 Day Bedding Trial
For bedding products:
If you are not 100% satisfied with the products that you bought from us, you can return them within 30 days and claim refund even if you slept in them. Our quality promise to our dear customers is to offer easy returns if you tested us in bed and didn’t like. We believe that a product such as bedding needs to be tested to be 100% sure about it. We are almost certain that you will get hooked the first night. To make it even easier for you, we guarantee free returns for unwanted bedding after your trial. We will take care of everything, just drop us a message at firstname.lastname@example.org if our bedding was not a good fit for you.
For other products:
For all other category products like home accessories, candles or other products, you can return them within 30 days and claim the refund. Only unused items in the original packaging are eligible for refunds. Please note that we will not refund the shipping costs. You can also exchange a bought item into the one of a different size and colour if the stock allows. You can also return the items that have manufacturing defects. Please, contact us at email@example.com if you want to proceed with any of these matters.
Events outside our control (Force Majeur)
We will not be responsible for failure to implement our obligations in case if conditions that we can’t control occur (event of war, civil war, revolution, riot, terrorist acts, governmental measures, strikes, failure of electricity or internet services, natural disasters and similar events). However we will do all what is possible to ensure that our obligations to our customers are carried out.