What is our returns policy?

We want you to be completely happy with your choice. If your items are not right for you, you can return them within 365 days of receiving them.

To return your items, email us at hello@bedroommood.com with your order number and the items you wish to return. We would also appreciate it if you could share your reason for returning them. We will send you instructions on how to return your items and receive a refund. Return shipping costs are paid by the customer. Original delivery charges are non-refundable.

Returned items must be unused and in their original packaging. For hygiene reasons, we cannot accept returns of used or washed bedding and towels.

Items made to your individual measurements cannot be returned unless faulty.

Please contact us before sending any items back.

Can I exchange an item?

We do not offer direct exchanges. If you would like a different size, colour or product, please return your item and place a new order. We will refund the amount you paid for the returned item.

Returned items must be unused.

How can I return a faulty item?

If you have received a faulty or incorrect item, please email us at hello@bedroommood.com. Include your order number, briefly describe the issue and, if possible, attach photos.

We will help resolve the issue. We arrange and cover return shipping for faulty or incorrectly supplied items.

When will I receive my refund?

We will notify you by email once we have received your returned items. Your refund will be processed within 1–5 working days of receiving them.