Terms & Conditions
This website is operated by Bedroommood. By visiting our site or buying from it you agree to accept the following terms & conditions. We reserve the right to update or change these Terms & Conditions at any time. You can always review the latest version on our website.
How do we manage our products?
The items presented on our website can be of limited stock and we reserve the right to remove any of them without prior notice. The pricing and description of the items can be updated at any time. We aim to reproduce our products as accurately as possible, but the properties of your viewing screen may affect how an item looks. We provide customization services for the products that we manufacture ourselves.
How do you order?
You can choose items from our shop and add them to your cart. To complete the order, proceed to checkout. Before completing your purchase, you will be asked to create a personal account. Shipping costs will be added to your order and you can securely pay using one of the available payment methods.
You can pay with a bank card or through PayPal. After payment, you will receive an email confirmation of the transaction together with shipping information.
Delivery
When is your order shipped?
All in-stock items are shipped within 1–2 business days. If the order is placed before 12 PM GMT, we will hand over your order to the courier the same day.
Where do we ship and how much does it cost?
We ship worldwide using trusted couriers such as DPD and DHL. Shipping costs depend on the destination.
Free shipping for all orders over €300.
- Lithuania, Latvia, Estonia – DPD pick-up points €5, home delivery €8
- Continental Europe & the UK – €10
- Rest of the world – €30
* Orders are not delivered to the Russian Federation and Belarus.
What is the delivery time?
Delivery time is counted from the moment your order is shipped. We always aim to deliver as quickly as possible, but delays may occur due to courier issues or customs clearance.
- Lithuania, Latvia, Estonia, Poland – 1–2 business days
- UK & European Union – 3–7 business days
- Rest of the world – 5–10 business days
International taxes
All taxes and duties are included in the price at checkout when the order is placed within the European Union.
For the rest of the world, shipping fees do not include any taxes, duties or import fees that may apply in your country.
Returns & Exchanges
What is our returns policy?
We want you to be 100% happy with our products. If you are not, you can return purchased items within 365 days of receiving them.
To start a return, please contact us at hello@bedroommood.com and provide your order number, the items you wish to return and the reason for the return. We will guide you through the return and refund process.
All returned items must be unused. Please note that we do not accept bedding that has been used or washed.
Do not send items before contacting us first. We will arrange the pick-up of your parcel.
Can I exchange a purchased item?
Yes, you can exchange certain items for another size or colour if they are currently available. Exchanges can be made within 365 days of receiving your order.
To arrange an exchange, please contact us at hello@bedroommood.com. Only unused items can be exchanged.
How can I return a faulty item?
We always ensure that items you buy are in perfect condition. If an item has any manufacturing defects, you can return it and receive a refund.
Please contact us at hello@bedroommood.com and we will guide you through the return and refund process.
Events outside our control (Force Majeure)
We will not be responsible for failure to fulfil our obligations if events beyond our control occur, such as war, civil unrest, terrorist acts, governmental measures, strikes, failure of electricity or internet services, natural disasters or similar circumstances. However, we will always do our best to fulfil our obligations to our customers.