FAQ

Delivery & Shipping

How much shipping costs?

Free shipping for all orders to EU over 200 €. 

  • DPD pickup points - 5 €;
  • Shipping to Lithuania, Latvia, Estonia, and Poland – 6 €;
  • Shipping to UK & European Union - from 8 € (Depends on courier service);
  • Shipping to the rest of the world - 30 €.

How fast will you ship my order?

All in stock items are shipped within 1-2 business days. If the order is placed before 12PM GMT we will hand over your order to the courier the same day.

When will I get my order?

  • Shipping to Lithuania, Latvia and Estonia - 1-3 business days;
  • Shipping to UK & European Union – 3-7 business days;
  • Shipping to the rest of the world – 5-10 business days.

The delivery time is counted from the moment your order is shipped. We always try to act as fast as possible, but delays might occur because of courier issues or customs clearance processes in your country. If you need an express delivery please get in touch with us.

Do I have to pay international taxes?

All taxes and duties are included in the price at checkout when the order is placed within EUROPEAN UNION. For the rest of the WORLD our shipping fees do not include any taxes, duties or import fees that might be applicable in your country.

What are conditions for shipping to the UK after BREXIT?

If your order amount is higher than £150, a regular order will be made without any additional conditions. For orders under £150, please contact us and you will need to provide additional documents required for delivery.

Returns & Exchanges

Can I return bought item?

Yes, you can return bought items within 30 days after receiving them. If you want to return your order and receive a refund, please contact us as soon as possible at order@bedroommood.com and provide us with your order number, items you wish to return and reasons why. We will guide you through the return & refund process. We will arrange the pick up of your order, so please do not send us your order back before contacting us. The return shipping is free.

What items can be returned for a refund?

The items should be in unused condition and should be sent in original packaging. Include all tags and similar materials.

Can I exchange bought items?

Yes, you can exchange your items into the ones of different size or color within 30 days after receiving them if the stock is available. For other types of exchanges, please, contact us at order@bedroommood.com and we will guide you through the process.

What kind of items can be exchanged?

You can only exchange unused items.

Will my shipping costs be refunded, if I want to exchange an item?

No, your shipping costs related to the exchange will not be refunded.

How can I return a faulty item?

If an item has any manufacturing defects, you can return it and get a refund of your expenses. Please, contact us at order@bedroommood.com and we will guide you through the return & refund process.

I have ordered a wrong size. What to do?

Do not worry and get in touch with us! We will exchange the product to your required size without any additional fees.

How long does it take to get my refund?

We return your money immediately after receiving the products and evaluating their quality.

Bed linens

Where are your bed linens made?

Our bed linens are made in the European Union. They are crafted in a small sewing workshop in Lithuania.

What fabrics are used for your bed linens?

We only use quality long-staple cotton for our linens (both percale and sateen). The fabrics of our linen have at least 400 thread count. You can learn more on Our Cotton page.

What certifications do your bed linens have?

All our cotton are Oeko-Tex® certified. Oeko-Tex® 100 Standard is an independent testing and certification system that guarantees the high safety levels of textile materials and goods. You can read more on the Oeko-Tex® website.

Do you make bed linens or resell?

Our bed linens are 100% produced by us. We design our bed linens and craft them in a sewing workshop in Lithuania. This way we can be sure of the quality of every single item we sell.

Can I order a custom-made bed linens?

Contact us at hello@bedroomood.com and we will discuss all details.

What fitted sheet size should I choose?

You should choose the same sheet size as your mattress, we add an additional 5cm to our sheets so you don't have to worry that it will be too small. If you have a non-standard size mattress, please get in touch with us at hello@bedroommood.com and we will make a custom-made sheet for you.

Fabrics

What is the thread count of your bed linen?

Our cotton fabrics have at least a 400 thread count.

What is the difference between percale and sateen?

Percale has a crisp, airy feel and it has a more casual look. All our percale fabrics are stone washed for extra softness. 

Sateen is more tightly woven. Its weave has more yarn surface on the face of the cloth. That’s why it turns softer and has a more lustrous look. 

You can learn more on Our Cotton page.

What is Gotland wool?

Our wool items are only made of new wool. It means that the wool has strong, fine and durable fibres. New wool produces soft, warm and long-lasting items. No chemicals are used in the production process.

What is Baby Alpaca wool?

Alpacas are native to South America. Peru is most famous for these gracious animals. Usually, alpacas live on the Andes mountain range, grazing at elevations of 3000-4000 m.
Baby alpaca wool comes from the underside of the neck, where the fleece is the finest and softest. Only a fleece that is sheared when the alpacas are one-year-old is classified as baby alpaca wool.

Fabric care

Percale & Sateen

Care Instructions:

  • Machine wash cool (30 C);
  • Use mild, liquid detergent;
  • Wash the same colour and fabric linens together, don’t wash with other clothing as buttons or zippers can damage cotton linens.

Gotland wool

Care Instructions: 

  • Machine or hand wash cool (30 C);
  • Use mild, liquid detergent;
  • Gently squeeze out the water by hand or wrap it in a towel;
  • Don’t dry it in the sun;
  • Ironing is not recommended. If needed, iron it through a wet cloth.

Baby Alpaca wool

Care Instructions: 

  • Machine or hand wash cool (30 C);
  • Use gentle, liquid detergent;
  • Gently squeeze out the water by hand and place it on a flat surface to dry;
  • You can also lay it on top of a towel to absorb extra moisture;
  • Don’t dry it in the sun;
  • Ironing is not recommended.

What is Bedroommood?

I want to learn more about your company

We are a team of bedroom fanatics from Lithuania. Our products represent our vision of a perfect bedroom. We decided to make bed linens ourselves, so we can control every single aspect of the production process. 

We believe in simple things. We are fans of minimalism. We wanted colours that would gently embrace you and will not disturb you on your way towards the state of ideal sleep. But we are extremely picky when it comes to fabrics and the way things are made. 

We aim to provide you with ways to reach a point of pure rest. This is our mission. If you are looking for quality and stylish linens or home accessories, this is a place to stay longer.

Are your products sold in any physical stores?

Yes, Bedroommood bedding can be found in Vilnius, "Būsto harmonija" salon (Naujoji Riovonių g. 21, Vilnius, 03153) - you can see our product samples, compare sateen and percale and choose the colour you like from the offered colour palette.

Gift cards

What kind of gift cards do you offer?

You can buy two types of gift cards at our shop – Digital gift cards and traditional Paper gift cards. In both cases, you can choose a different value, starting at €25.

How do I send a gift card?

A digital gift card will be delivered to you via email, so you can send it yourself. When you buy a Paper gift postcard, we will deliver it to the address indicated by you at checkout. So it could be sent either to your address, or any other place specified by you.

Orders

Do I have to set up an account to place an order?

No, you can place an order as a guest by providing us with your email and delivery address at checkout.

Can I track the status of my order?

To see the status of your order, please set up an account at checkout.

How can I cancel my order?

To cancel your order, drop us an email at order@bedroommood.com as soon as possible. Cancellations are not guaranteed and can only be made during business hours Monday-Friday, 9 am – 5 pm GMT. If you failed to process a cancellation in time, you can initiate a return & refund process once you receive your items.

How can I use Coupon or Gift Card code?

Both Coupon and Gift Card codes can be entered and applied during checkout.

What to do if I have problems placing the order?

If you face any technical problems while placing the order, please refresh the page or use another web browser. If you still can't place the order, please get in touch with us on Messenger or send us an email at hello@bedroommood.com and we will help you.

What to do if the discount code doesn’t work?

The most common reason why the discount code does not work is when you try to use it for already discounted items. These products already have a discount and a further discount does not apply.

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