RETURNS & EXCHANGES
What is our returns policy?
We want you to be 100% happy with our goods. If you are not – you can return bought items within 30 days after receiving them.
If you want to return your order and receive a refund, please follow these instructions:
- Contact us as soon as possible at firstname.lastname@example.org and provide us with your order number, items you wish to return and reasons why. We will guide you through the return & refund process.
- The items should be in unused condition and should be sent in original packaging. Include all tags and similar materials.
- We will not refund original shipping costs, return shipping costs or import fees. You are responsible for the return shipping, so we strongly recommend sending items with services that provide tracking number.
- Send the items to the following address:
UAB TRATORIJA, Gedimino st. 44, Taurage, LT-72336 Lithuania
Can I exchange bought item into another one?
Yes, you can exchange certain items into the ones of different size or colour if those are currently available.
You can exchange bought items within 30 days after receiving them.
If you like to make an exchange, please, contact us at email@example.com and we will guide you through the exchange process.
Please, note that only unused items can be exchanged. The shipping costs will not be refunded.
How can I return a faulty item?
We always try to insure, that items you buy are in perfect condition. But if an item has any manufacturing defects, you can return it and get a refund of your expenses.
If you want to return a faulty item, please, contact us at firstname.lastname@example.org and we will guide you through the return & refund process.
Faulty items should be sent to the following address:
UAB TRATORIJA / Gedimino st. 44 Taurage / LT-72336 Lithuania